Refund policy

Medscope Philippines

1. Eligibility for Returns and Refunds

Medscope Philippines accepts returns and refunds only for non-engraved orders. Personalized or engraved items are strictly non-returnable and non-refundable once processed.

2. No Cancellations Policy

All orders are final and cannot be canceled once processed. This applies to both standard and customized items. Please ensure accuracy before completing your purchase.

3. Conditions for Returns

• The item must be unused and in its original packaging.
• The request must be made within 7 days from the date of delivery.
• The product must have a valid reason for return, such as defects or incorrect items received.

4. Non-Eligible Returns

• Personalized or engraved items.
• Damage caused by improper use, handling, or negligence.
• Items returned without prior approval from Medscope Philippines.

5. Refund Process

• Approved refunds will be processed via the original payment method within 7-14 business days after the returned item is inspected.
• Shipping fees and insurance charges are non-refundable.

6. How to Request a Return

To initiate a return, please contact us with the following details:

• Order Number
• Reason for Return
• Photos or evidence of defect (if applicable)

By purchasing from Medscope Philippines, you acknowledge and agree to our Return and Refund Policy. We reserve the right to update this policy as needed.